Refund policy

Returns/Exchanges/Warranty

Project Ten is happy to exchange or refund your purchase if your goods are faulty within 1 year of purchase. Please email us at customerservice@projectten.com.au with a photo of the fault attached (one from a phone is fine) and we will contact you to exchange or refund. 

All Project Ten Bags have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear.

Exchanges

We’re happy to offer exchanges on items within 14 days of delivery, provided they are returned in their original, unworn/Used condition with all tags attached.

As a small business, we kindly ask customers to cover the cost of postage both ways for exchanges. This means:

• You’ll be responsible for sending the original item back to us.

• If you’d like a different item or size sent in return, we’ll send you a payment link for the return shipping before dispatching the exchange.

We appreciate your understanding and support—it truly makes a difference to our small team!

If you have any questions or need help with sizing before ordering, feel free to reach out—we’re happy to help!