Payment Security

Project Ten uses Paypal, Stripe and Afterpay to securely process your payments.

If you are using Afterpay to pay by instalments, please read their terms and conditions so you are aware of any fees if you are late paying.

Please take time to ensure your shipping address is up to date on paypal as well as your order. 

Do we deliver outside of Australia?

Yes we do. We have rates loaded for New Zealand, Singapore, Hong Kong, USA, UK

Please contact me at customerservice@projectten.com.au for other destinations. As the bags are so affordable, the shipping is often more expensive than the bag so it is more economical to purchase multiple bags in this case.


Project Ten is happy to exchange or refund your purchase if your goods are faulty within 1 year of purchase. Please email us at customerservice@projectten.com.au with a photo of the fault attached (one from a phone is fine) and we will contact you to exchange or refund. 

All Project Ten Bags have a 1 year limited warranty against defects in material and workmanship. Please note that this does not cover general wear-and-tear.


We are happy to exchange items if you change your mind if they are unused and in original condition within 2 weeks of receipt of the item. Please post them back to us at PO BOX 300 North Geelong VIC 3215 with a note letting us know what you would like in replacement. 


The information you provide for the purpose of completing your order is only used to fulfil your order. Sharing of information will be limited to partners or third parties who are integral to the order fulfilment process (Australia Post, Courier Companies)