Frequently asked questions

Payment Security

Project Ten uses Paypal to securely process your payments

Please take time to ensure your shipping address is up to date on paypal as well as your order.

How long will my order take?

Project Ten posts to addresses in Australia using Australia Post. Packages should arrive between 5-7 business days after your order is placed. (if not earlier)

Standard Shipping is $6.95AUD within Australia. This will be added on to your purchase after the paypal payment screen when you are re-directed back the Project Ten.

If you require Express Post Delivery, please order before 10am for next day delivery if you are in the Australia Post next day delivery network.

Do you Gift Wrap?

Yes, we gift wrap for $3 extra. Your entire order will be gift wrapped along with a note. If you are paying with your Paypal balance, please put the recipient's address in the "notes to the seller" section of the Paypal payment screen as sometimes YOUR address will override the one provided on my web site. Any queries please email me info@projectten.com.au

Do we deliver outside of Australia?

Please contact me at info@projectten.com.au for an international shipping quote. As the bags are so affordable, the shipping is often more expensive than the bag so it is more economical to purchase multiple bags in this case. As an example, the cost of shipping 1-2 bags to USA , UK or Asia is under $30AUD (you can choose this option on the website without contacting us prior)

Returns/Exchanges

Project Ten is happy to exchange or refund your purchase if your goods are faulty. Please email us at info@projectten.com.au with a photo of the fault attached (one from a phone is fine) and we will contact you to exchange or refund.

Privacy

The information you provide for the purpose of completing your order is only used to fulfil your order. Sharing of information will be limited to partners or third parties who are integral to the order fulfilment process (Australia Post, Courier Companies)